Returns Policy

Not satisfied with our product? We promise full refund for the item.

1. If you have any problems with your order, especially in terms of fit, size or color, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 2 days of receipt. Currently we do not exchange any items. In case you wish to change the item you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want.

2. You can initiate the returns by logging into your Blackcutter Account.

Raising the return request

  • Log into your account.
  • Go to My orders
  • Click on 'Return' against the item you wish to return.
  • Specify the account in which you would like the refund amount to be credited.
  • Fill in the details and raise a return request by clicking on submit button.
  • You will receive a confirmation for the return initiated. Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
  • A maximum amount of Rs.200 would be reimbursed towards the shipping cost in the form of Blackcutter Credits.


  • Once we receive the product at our warehouse, we shall initiate the refund.
  • For Credit card/Debit card/Net Banking payments/e-Wallets, we shall refund to your account or issue Blackcutter Credits as per your preferred choice.
  • For Credit card/Debit card/Net banking payments/e-Wallets, if you choose refund to account, it may take up to 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
  • For orders placed using Cash on Delivery (COD) / Green card points / e-Gift Voucher / Blackcutter Credits, the refund amount will be credited to your Blackcutter Credits account.
  • Blackcutter Credits will be issued within 2-3 business days and can be used to purchase again from Blackcutter.
  • For orders placed using Blackcutter Credits, the refund amount will be credited to your Blackcutter Credits account only.
  • Any Blackcutter Credits / cash back vouchers applied will be activated again.
  • Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
  • Free Gifts cannot be returned or exchanged.

  • Shipping charges will not be refunded if you return an order. In case of Self shipment, you are entitled to claim shipment charges up to Rs 200. This will be refunded as Pantaloons credits in your wallet.
  • For Prepaid return orders, in case of an unlikely event of shipment being cancelled, lost or undelivered to your preferred location, we will refund the entire order amount including shipping charges in the same payment mode. If any GVs or credits are used while placing an order, the same will be renewed

1. will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes the complete responsibility of the accuracy of the information provided.

2. No returns on innerwear.

3. Refund/Blackcutter Credits will be issued only after the product is received at our warehouse which may take 10-11 days from pick-up date, depending upon location.

4. Products purchased on only be returned to, cannot be returned at any store. We are working on this feature. Until then, please initiate the returns online only.

5. Blackcutter Credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. For GC customers with Prepaid orders but returning the product after 2 days of delivery, the refund will be done as Blackcutter Credits.

6. You can return either complete order or some items from the same order.

7. Please make sure you seal the packet completely before handing over to courier partners.

8. Please use separate packets for items from separate orders.

9. follows a 2 days No questions asked return policy. You can return the product within 2 days of delivery.